//@TODO: Customize advice based on OS var HelpPage = React.createClass({ componentDidMount: function() { document.title = "Help"; }, render: function() { return (

Read the FAQ

Our FAQ answers many common questions.

Get Live Help

Live help is available most hours in the #help channel of our Slack chat room.

Common Issues

Nothing seems to start downloading.

If you can't download anything, including the Featured Content on the front page, your system may be unable to receive connections from other LBRY users hosting content. If you're able, try forwarding ports 4444 and 3333 on your firewall or router.

If only certain content is failing to download, the user(s) hosting the file may have disconnected from LBRY, or are having issues with their own connection. We are currently rolling out improvements to the network that will make content more consistently available.

Videos have trouble playing.

Sometimes the video player will start before enough of the file has downloaded to start playing. Try reloading the page after a few seconds. You should also see the file appear in your downloads folder (configured on the ).

A real fix for this is underway!

How do I turn LBRY off?

If you're on OS X, you can find the app running in the notification area at the top right of your screen. Click the LBRY icon and choose Quit.

On Linux, you'll find a close button in the menu at the top right of LBRY.

If you're running LBRY from the command line, you may also close the app with the command stop-lbrynet-daemon

None of this applies to me, or it didn't work.

Please . Thanks!

); } });