diff --git a/FAQ/Troubleshooting.md b/FAQ/Troubleshooting.md
new file mode 100644
index 00000000..09b16bae
--- /dev/null
+++ b/FAQ/Troubleshooting.md
@@ -0,0 +1,12 @@
+## Common problems and errors
+
+
+
+## How to get help?
+
+For live help, you can join [our chat](https://chat.lbry.io) and post in the #speech channel. Please share a detailed message with the issue you are experiencing.
+You can also [email LBRY](mailto:help@lbry.io) with questions or issues.
+
+## Report a bug
+
+To report an issue, open an issue directly on GitHub [here](https://github.com/lbryio/spee.ch). We would appreciate a quick search to see if a similar issues already exist, as well. The penalty for not doing so is a mild shaming.