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add a 'support' link or callout for help for users #519

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opened 2018-07-12 21:34:44 +02:00 by bones7242 · 2 comments
bones7242 commented 2018-07-12 21:34:44 +02:00 (Migrated from github.com)
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kauffj commented 2018-07-12 23:49:29 +02:00 (Migrated from github.com)
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I'd propose a forum-type solution rather than the helpdesk for the case of spee.ch.

I'd propose a forum-type solution rather than the helpdesk for the case of spee.ch.
alyssaoc commented 2019-01-15 20:52:05 +01:00 (Migrated from github.com)
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change the copy on the about page to clarify going to discord for help

change the copy on the about page to clarify going to discord for help
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area: devops

   
area: discovery

   
area: docs

   
area: livestream

   
area: proposal

Work is part of a proposal

  
consider soon

Discuss this issue at the next planning meeting, then remove this label

  
dependencies

Pull requests that update a dependency file

  
Epic

   
good first issue

   
hacktoberfest

Welcome to Hacktoberfest

  
help wanted

   
icebox

Long-term storage

  
level: 1

No knowledge of the existing code required

  
level: 2

Some knowledge of the existing code is recommended

  
level: 3

Significant knowledge of the existing code is recommended

  
level: 4

Intimate knowledge of the existing code is recommended

  
needs: exploration

Solution unclear, needs research

  
needs: grooming

Issue needs to be groomed before work can start

  
needs: priority

Priority level needs to be defined

  
needs: repro

Issue needs step-by-step instructions on how to reproduce in latest code

  
needs: tech design

Needs technical design signoff before implementation can begin

  
on hold

Temporarily paused

  
Osprey

Spee.ch special project

  
priority: blocker

Issue is blocking release, do ASAP

  
priority: high

Work needs to be moved into sprint ASAP

  
priority: low

Work should be done but can stay in the backlog for now

  
priority: medium

Work needs to be done within 2-3 sprints

  
protocol dependent

   
resilience

   
Tom's Wishlist

   
type: bug

Existing functionality is wrong or broken

  
type: discussion

A conversation. No specific changes requested

  
type: error handling

   
type: improvement

Existing (or partially existing) functionality needs to be changed

  
type: new feature

New functionality that does not exist yet

  
type: refactor

Minimal user-visible changes, but significant internal work

  
type: task

Either work that's not related to the code, or a small chore that does not fit into other categories

  
type: testing

Solution needs additional user testing

  
unplanned

Work that was not planned into the spirnt, took priority over planned work

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area: devops
area: discovery
area: docs
area: livestream
area: proposal
consider soon
dependencies
Epic
good first issue
hacktoberfest
help wanted
icebox
level: 1
level: 2
level: 3
level: 4
needs: exploration
needs: grooming
needs: priority
needs: repro
needs: tech design
on hold
Osprey
priority: blocker
priority: high
priority: low
priority: medium
protocol dependent
resilience
Tom's Wishlist
type: bug
type: discussion
type: error handling
type: improvement
type: new feature
type: refactor
type: task
type: testing
unplanned
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Reference: LBRYCommunity/spee.ch#519
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