LBRYCommunity/lbry-desktop

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App never loads on Mac #2020

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opened 2018-10-09 20:27:39 +02:00 by MadDataScience · 8 comments

MadDataScience commented

2018-10-09 20:27:39 +02:00

(Migrated from github.com)

App never loads on Mac

Steps to Reproduce

Start LBRY App
Wait for Blockchain Sync to complete
Wait for LBRY service to initialize
Go to 2.

Expected Behaviour

The LBRY app should load

Actual Behaviour

It just cycles through the Blockchain Sync step and the initializing LBRY service step forever.

System Configuration

Version 0.25.1 (0.25.1.3489)

(FWIW, I had installed 0.20 previously. I don't remember if I ever got that to work. When I tried it recently, this happened, so I upgraded to the latest version, and it still doesn't work.)

LBRY Daemon version:

{
    "id": null,
    "jsonrpc": "2.0",
    "result": {
        "build": "release",
        "ip": "199.116.167.220",
        "lbrynet_version": "0.21.2",
        "lbryschema_version": "0.0.16",
        "lbryum_version": "3.2.4",
        "os_release": "17.7.0",
        "os_system": "Darwin",
        "platform": "Darwin-17.7.0-x86_64-i386-64bit",
        "processor": "i386",
        "python_version": "2.7.13"
    }
}

LBRY App version: Version 0.25.1 (0.25.1.3489)
LBRY Installation ID: ???
Operating system: macOS

Anything Else

The Android version works, at least?

Screenshots

## App never loads on Mac ### Steps to Reproduce 1. Start LBRY App 2. Wait for Blockchain Sync to complete 3. Wait for LBRY service to initialize 4. Go to 2. ### Expected Behaviour The LBRY app should load ### Actual Behaviour It just cycles through the Blockchain Sync step and the initializing LBRY service step forever. ### Suggested Solutions I have no idea why it's in an infinite loop. ## System Configuration Version 0.25.1 (0.25.1.3489) (FWIW, I had installed 0.20 previously. I don't remember if I ever got that to work. When I tried it recently, this happened, so I upgraded to the latest version, and it still doesn't work.) - LBRY Daemon version: ```json { "id": null, "jsonrpc": "2.0", "result": { "build": "release", "ip": "199.116.167.220", "lbrynet_version": "0.21.2", "lbryschema_version": "0.0.16", "lbryum_version": "3.2.4", "os_release": "17.7.0", "os_system": "Darwin", "platform": "Darwin-17.7.0-x86_64-i386-64bit", "processor": "i386", "python_version": "2.7.13" } } ``` - LBRY App version: Version 0.25.1 (0.25.1.3489) - LBRY Installation ID: ??? - Operating system: macOS ## Anything Else The Android version works, at least? ## Screenshots <img width="204" alt="screen shot 2018-10-09 at 11 25 58 am" src="https://user-images.githubusercontent.com/896607/46690027-292b7380-cbb6-11e8-946b-d7eeae2d5e5f.png">

neb-b commented

2018-10-09 20:30:13 +02:00

(Migrated from github.com)

Hey @MadDataScience Thanks for opening the issue!

Is this when you run the app normally? Or when building from source? It sounds like it's having issues connecting to the daemon, not sure what would cause that.

Hey @MadDataScience Thanks for opening the issue! Is this when you run the app normally? Or when building from source? It sounds like it's having issues connecting to the daemon, not sure what would cause that.

MadDataScience commented

2018-10-09 20:35:44 +02:00

(Migrated from github.com)

Normally. Just downloaded the app from lbry.io. Just tried reinstalling but got the same result. Realized it might be because I'm behind a company firewall? I haven't tried running it from home yet.

neb-b commented

2018-10-09 20:37:27 +02:00

(Migrated from github.com)

@tzarebczan Any ideas?

I think this could happen if the daemon never returns status.is_running as true

@tzarebczan Any ideas? I think this could happen if the daemon never returns `status.is_running` as `true`

neb-b commented

2018-10-09 20:37:49 +02:00

(Migrated from github.com)

There have been a few issues with firewall before, that could be related.

MadDataScience commented

2018-10-09 20:39:39 +02:00

(Migrated from github.com)

Come to think of it, it's almost certainly a firewall (or related) issue. The Android app isn't working either so long as I'm connected to the corporate network, though it worked fine when I was at home.

neb-b commented

2018-10-09 20:42:14 +02:00

(Migrated from github.com)

👍 Very interested to see if the app works for you when you are on a different network

tzarebczan commented

2018-10-09 20:50:38 +02:00

(Migrated from github.com)

Yep, it's probably related to local network issues. Check out https://lbry.io/faq/startup-troubleshooting

We should probably handle this particular scenario better and alert the user to the FAQ as we do with other daemon startup errors. Opened https://github.com/lbryio/lbry-desktop/issues/2021

Going to close this for now, but @MadDataScience please let us know if you're able to get it working on your home network. If not, feel free to reach out with your log file on https://chat.lbry.io or help@lbry.io

Yep, it's probably related to local network issues. Check out https://lbry.io/faq/startup-troubleshooting We should probably handle this particular scenario better and alert the user to the FAQ as we do with other daemon startup errors. Opened https://github.com/lbryio/lbry-desktop/issues/2021 Going to close this for now, but @MadDataScience please let us know if you're able to get it working on your home network. If not, feel free to reach out with your [log file](https://lbry.io/faq/how-to-find-lbry-log-file) on https://chat.lbry.io or help@lbry.io

MadDataScience commented

2018-10-09 21:34:47 +02:00

(Migrated from github.com)

Yup, works at home. Thanks!