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handle timed out / failed channel import during YT claim #4743

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opened 2020-09-08 22:36:46 +02:00 by tzarebczan · 1 comment
tzarebczan commented 2020-09-08 22:36:46 +02:00 (Migrated from github.com)
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If channel import fails or times out, should give the user an option to re-run channel import with the certificate (still in /transfer api data)

If channel import fails or times out, should give the user an option to re-run channel import with the certificate (still in /transfer api data)
tzarebczan commented 2020-12-30 01:06:42 +01:00 (Migrated from github.com)
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I've been getting a few of these requests per week now and it's a tedious effort to rectify. And that's only from people that try to edit, others may have the issue and have not edited.

We can detect if someone doesn't have the key by checking channel list against their synced channels to see if the channel has "has_signing_key" = true. If false and the channel is in transfer state 2, ask them to email us.

To prevent future issues, make sure the channel import command gets a success message. If not, tell them it errored, and either retry it automatically or have them click claim again.

I've been getting a few of these requests per week now and it's a tedious effort to rectify. And that's only from people that try to edit, others may have the issue and have not edited. We can detect if someone doesn't have the key by checking channel list against their synced channels to see if the channel has "has_signing_key" = true. If false and the channel is in transfer state 2, ask them to email us. To prevent future issues, make sure the channel import command gets a success message. If not, tell them it errored, and either retry it automatically or have them click claim again.
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v0.15.0rc5
v0.15.0rc4
v0.15.0rc3
v0.15.0rc2
v0.15.0rc1
v0.14.3
v0.14.3rc3
v0.14.3rc2
v0.14.3rc1
v0.14.2
v0.14.2rc1
v0.14.1
v0.14.1rc1
v0.14.0
v0.14.0rc4
v0.14.0rc3
v0.14.0rc2
v0.14.0rc1
v0.13.0
v0.13.0rc1
v0.12.2rc9
v0.12.2rc8
v0.12.2rc7
v0.12.2rc6
v0.12.2rc5
v0.12.2rc4
v0.12.2rc3
v0.12.2rc2
v0.12.2rc1
v0.12.1rc1
v0.12.0
v0.12.0rc8
v0.12.0rc7
v0.12.0rc6
v0.12.0rc5
v0.12.0rc4
v0.12.0rc3
v0.12.0rc2
v0.12.0rc1
v0.11.9
v0.11.9rc1
v0.11.8
v0.11.8rc1
v0.11.7
v0.11.7rc1
v0.11.6
v0.11.6rc1
v0.11.5
v0.11.5rc1
v0.11.4
v0.11.4rc1
v0.11.3
v0.11.3rc1
v0.11.2
v0.11.2rc1
v0.11.1rc1
v0.11.0
v0.11.0rc1
v0.10.1rc1
v0.10.0
v0.10.0rc9
v0.10.0rc8
v0.10.0rc7
v0.10.0rc6
v0.10.0rc5
v0.10.0rc4
v0.10.0rc3
v0.10.0rc2
v0.10.0rc1
v0.9.2rc24
v0.9.2rc23
v0.9.2rc22
v0.9.2rc21
v0.9.2rc20
v0.9.2rc19
v0.9.2rc18
v0.9.2rc15
v0.9.2rc14
v0.9.2rc13
v0.9.2rc12
v0.9.2rc11
v0.9.2rc10
v0.9.2rc9
v0.9.2rc8
v0.9.2rc7
v0.9.2rc6
v0.9.2rc5
v0.9.2rc4
v0.9.2rc3
v0.9.2rc2
v0.9.2rc1
v0.9.1
v0.9.1rc6
v0.9.1rc5
v0.9.1rc4
v0.9.1rc3
v0.9.1rc2
v0.9.1rc1
v0.9.0
v0.9.0rc17
v0.9.0rc16
v0.9.0rc15
v0.9.0rc14
v0.9.0rc13
v0.9.0rc12
v0.9.0rc11
test-daemon-release-19
test-daemon-release-18
test-daemon-release-17
test-daemon-release-16
test-daemon-release-15
test-daemon-release-14
test-daemon-release-13
test-daemon-release-12
test-daemon-release-11
test-daemon-release-10
test-daemon-release-9
test-daemon-release-8
test-daemon-release-7
test-daemon-release-6
test-daemon-release-5
test-daemon-release-4
v0.9.0rc10
test-daemon-release-3
test-daemon-release-2
test-daemon-release
test-some-more
v0.9.0rc9
v0.9.0rc8
v0.9.0rc7
v0.9.0rc6
v0.9.0rc5
v0.9.0rc4
v0.9.0rc3
v0.9.0rc2
test-teamcity-tags
test-annotated-tags
v0.9.0rc1
v0.9.0rc0
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accessibility

   
app-parity

   
area: creator

   
area: daemon

   
area: design

   
area: devops

   
area: discovery

   
area: docs

   
area: installer

   
area: internal

   
area: livestream

   
area: performance

   
area: proposal

Work is part of a proposal

  
area: reposts

   
area: rewards

   
area: search

   
area: security

   
area: subscriptions

   
area: sync

   
area: ux

   
area: viewer

   
area: wallet

   
BEAMER

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channel

   
comments

   
community PR

   
consider soon

Discuss this issue at the next planning meeting, then remove this label

  
core team

   
css

   
dependencies

   
electron

   
Epic

   
feature request

   
first-timers-only

   
good first issue

   
hacktoberfest

Welcome to Hacktoberfest

  
help wanted

   
hub-dependent

   
icebox

Long-term storage

  
Invalid

   
level: 0

   
level: 1

No knowledge of the existing code required

  
level: 2

Some knowledge of the existing code is recommended

  
level: 3

Significant knowledge of the existing code is recommended

  
level: 4

Intimate knowledge of the existing code is recommended

  
merge when green

   
needs: exploration

Solution unclear, needs research

  
needs: grooming

Issue needs to be groomed before work can start

  
needs: priority

Priority level needs to be defined

  
needs: repro

Issue needs step-by-step instructions on how to reproduce in latest code

  
needs: tech design

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notifications

   
odysee

   
on hold

Temporarily paused

  
playlists

   
priority: blocker

Issue is blocking release, do ASAP

  
priority: high

Work needs to be moved into sprint ASAP

  
priority: low

Work should be done but can stay in the backlog for now

  
priority: medium

Work needs to be done within 2-3 sprints

  
protocol dependent

   
recsys

   
redesign

general redesign not prioritize for anyone release

  
regression

   
resilience

   
sdk dependent

Requires work on lbry-sdk repo

  
Tom's Wishlist

   
trending

   
type: bug

Existing functionality is wrong or broken

  
type: discussion

A conversation. No specific changes requested

  
type: improvement

Existing (or partially existing) functionality needs to be changed

  
type: new feature

New functionality that does not exist yet

  
type: refactor

Minimal user-visible changes, but significant internal work

  
type: task

Either work that's not related to the code, or a small chore that does not fit into other categories

  
type: testing

Solution needs additional user testing

  
unplanned

Work that was not planned into the spirnt, took priority over planned work

  
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accessibility
app-parity
area: creator
area: daemon
area: design
area: devops
area: discovery
area: docs
area: installer
area: internal
area: livestream
area: performance
area: proposal
area: reposts
area: rewards
area: search
area: security
area: subscriptions
area: sync
area: ux
area: viewer
area: wallet
BEAMER
channel
comments
community PR
consider soon
core team
css
dependencies
electron
Epic
feature request
first-timers-only
good first issue
hacktoberfest
help wanted
hub-dependent
icebox
Invalid
level: 0
level: 1
level: 2
level: 3
level: 4
merge when green
needs: exploration
needs: grooming
needs: priority
needs: repro
needs: tech design
notifications
odysee
on hold
playlists
priority: blocker
priority: high
priority: low
priority: medium
protocol dependent
recsys
redesign
regression
resilience
sdk dependent
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type: bug
type: discussion
type: improvement
type: new feature
type: refactor
type: task
type: testing
unplanned
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Reference: LBRYCommunity/lbry-desktop#4743
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